Contact Us

Last updated: July 2026

Questions about a product, customization, order, payment, shipment, or policy can be sent to our customer support team.

Primary Support Channel

Email is the main support channel for Nanga Brands.

Email:
[email protected]

Support hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time

Typical response time:
Within 1–2 business days. Messages received on weekends or U.S. public holidays are normally reviewed on the next business day.

Information That Helps Us Respond Faster

• Existing order: Order number and checkout email address.
• Tracking concern: Order number, tracking number, and complete delivery address.
• Damaged or incorrect product: Clear photographs of the complete item, affected area, packaging, and shipping label.
• Personalization question: Product URL and the exact name, date, wording, image, or other customization involved.
• Sizing question: Product URL, size under consideration, and relevant measurements.

Do not send complete card numbers, passwords, bank credentials, or other sensitive financial information by email.

Contact Form

You may insert your website contact form shortcode below. Confirm the form email routing before publishing.

Changes and Cancellations

Made-to-order production may begin soon after payment confirmation. Send any requested change or cancellation immediately. Approval is not guaranteed after production begins.

Suggested subject line:

Order Change or Cancellation – Order #[Order Number]

Product Problems

For damaged, defective, misprinted, incomplete, or incorrect items, contact us within 30 days of the recorded delivery date. Keep the item, packaging, and label until our initial review is complete.

Do not send an item to our business address. When a physical return is necessary, written instructions and the correct destination will be provided.

Support Availability

Nanga Brands currently offers support by email and through the contact form on this page. We do not currently provide telephone, live-chat, social-media, or walk-in customer service.