Shipping Policy

Last updated: July 2026

This Shipping Policy describes how physical orders are reviewed, produced, dispatched, tracked, and delivered through Nanga Brands.

Because many items are made after purchase, fulfillment has two separate stages: production and carrier transit.

Order Preparation

• Standard production generally requires 3–7 business days.
• Business days are Monday through Friday, excluding U.S. public holidays.
• Orders placed after 5:00 PM Mountain Time are normally treated as received on the next business day.
• Seasonal demand, promotions, equipment interruptions, or material shortages may extend production.
• Items in one order may be made at different facilities and shipped separately.

Standard Shipping Charges

Remote locations, Alaska, Hawaii, U.S. territories, military addresses, or specialized carrier services may require an additional charge. Any amount collected by us will be displayed before payment.

Delivery Estimates

These are planning estimates, not guaranteed arrival dates.

Carriers and Tracking

Carrier selection depends on product type, fulfillment location, package size, and destination. Services may include USPS, UPS, FedEx, DHL eCommerce, YunExpress, or local postal and last-mile providers.

Tracking is emailed when available. A label may be created before the first physical carrier scan, so movement can take up to 72 hours to appear.

Multiple Packages

An order may be divided into several packages. Separate packages may have different tracking numbers and delivery dates. Receiving one part of an order does not necessarily mean the remaining item is missing.

Delivery Address

Customers must enter a complete and deliverable address, including unit number and postal code where applicable. Address corrections are not guaranteed after production begins.

When delivery fails because of inaccurate or incomplete customer-provided information, additional production or shipping charges may be required before reshipment.

International Customs

International recipients may owe duties, VAT, import taxes, brokerage fees, or other destination charges. Unless checkout expressly says otherwise, these amounts are not included in the price paid to Nanga Brands.

Orders refused or abandoned because destination charges were not paid may not qualify for a refund.

Delayed or Missing Shipments

If tracking shows no movement for more than 10 business days, contact us with the order and tracking numbers.

If an order has not arrived within 60 days from the order date, contact us for review. A replacement or refund is available only after the shipment circumstances have been investigated and eligibility is confirmed.

Delivered but Not Located

Check parcel lockers, safe-drop locations, household members, neighbors, reception staff, building management, and the local carrier. Allow one additional business day when appropriate. Delivered-but-not-received claims are reviewed individually.

Shipping Assistance

Email [email protected] with your order number and tracking number. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time.