Shipping Policy

Last updated: October 2026

This Shipping Policy explains how orders placed through Solvangi are processed, produced, shipped, tracked, and delivered.

Solvangi is operated by Solvangi LLC, a limited liability company registered in Colorado, United States.

Because many of our products are made to order, fulfillment generally includes two separate stages: production and carrier transit.

Order Preparation

• Standard production generally requires 3–7 business days after an order is confirmed.
• Business days are Monday through Friday, excluding U.S. public holidays.
• Orders placed after 5:00 PM Mountain Time are normally treated as received on the next business day.
• Production times may vary depending on product type, personalization requirements, seasonal demand, equipment availability, or material supply.
• Products in the same order may be manufactured at different facilities and shipped in separate packages.

Our products may be produced and fulfilled by independent manufacturing and fulfillment partners. The location of production or dispatch may vary depending on the product and assigned provider.

Our registered business address in Colorado is not a production facility or shipping warehouse.

Standard Shipping Charges

Shipping charges are calculated according to the delivery destination and applicable shipping conditions.

Remote locations, Alaska, Hawaii, U.S. territories, military addresses, or specialized carrier services may require additional charges. Any additional shipping charges collected by Solvangi will be displayed before payment.

Free standard shipping applies to eligible United States orders with a merchandise subtotal of $100 USD or more, before taxes and shipping charges.

Delivery Estimates

These delivery timeframes are estimates rather than guaranteed arrival dates.

Estimated delivery times may be affected by production volume, order customization, carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

We encourage customers to review estimated delivery timeframes before placing an order, particularly when purchasing products for a specific occasion.

Production and Fulfillment Locations

Solvangi operates as an online retailer and works with independent production and fulfillment partners to prepare and dispatch orders.

Depending on the product, orders may be produced, printed, personalized, packaged, or shipped from facilities located in different countries.

The production location and shipping origin may vary according to the product, availability, and fulfillment provider.

A shipment originating outside the United States does not necessarily indicate that the order was placed with a business outside the United States. Solvangi LLC is registered in Colorado, while manufacturing and fulfillment operations may be performed by third-party providers.

Carriers and Tracking

Carrier selection depends on product type, production facility, package dimensions, destination, and available delivery services.

Shipping providers may include USPS, UPS, FedEx, DHL eCommerce, YunExpress, or local postal and last-mile delivery partners.

When tracking information becomes available, it is normally sent to the email address provided during checkout.

A tracking number may be generated before the carrier physically scans the package. In such cases, tracking activity may take up to 72 hours to appear after the shipping label is created.

International shipments may be transferred between carriers during transit, and tracking updates may vary depending on the service involved.

Multiple Packages

Orders containing multiple products may be shipped in separate packages, particularly when items are produced at different fulfillment facilities.

Separate packages may have different tracking numbers, carrier services, and estimated delivery dates.

Receiving one package does not necessarily mean the remaining products are missing. Customers should review all available tracking information before reporting an incomplete shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout, including apartment numbers, unit numbers, postal codes, and other required delivery details.

If an address correction is needed, please contact our customer support team as soon as possible.

Address changes are not guaranteed once production or shipment processing has begun.

If delivery fails due to incorrect or incomplete customer-provided address information, additional production or shipping charges may apply before an eligible replacement or reshipment is arranged.

Any additional charges will be communicated before payment is requested.

International Customs and Import Charges

International shipments may be subject to customs inspections, import duties, value-added tax (VAT), brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee paid to Solvangi.

Customers are generally responsible for any applicable import-related charges imposed by their destination country.

Shipments refused, abandoned, or returned because applicable destination charges were not paid may be subject to additional costs or refund limitations, as permitted by applicable law.

Delayed or Missing Shipments

We understand that unexpected shipping delays can be frustrating.

If tracking information shows no movement for more than 10 business days, please contact our customer support team with your order number and tracking information.

If an order has not arrived within 60 days from the original order date, please contact us so we can investigate the shipment status.

We may review carrier tracking records, delivery information, and fulfillment details to determine an appropriate resolution.

Where a shipment is confirmed lost or otherwise qualifies for a remedy, a replacement or refund may be arranged according to our published policies and applicable consumer protection laws.

Delivered but Not Located

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery address, parcel lockers, safe-drop locations, household members, neighbors, reception staff, building management, and the local carrier.

In some situations, a delivery scan may appear before the parcel is physically accessible. Allowing one additional business day may be appropriate.

If the package remains missing, contact our customer support team with the order number and tracking details.

Delivered-but-not-received claims are reviewed individually using available delivery information and carrier records.

Shipping Assistance

For questions about shipping charges, production status, delivery estimates, tracking, or missing shipments, please contact our support team.

Email:
[email protected]

Support hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time

Typical response time:
Within 1–2 business days.

Please include your order number and tracking number, if available, so we can assist you more efficiently.